» Resumé

Kenneth H. Smith



 210 Rokest Lane
 North Salem, Nova Scotia
 B0N 2H0
 Phone: (902) 758-2365
 E-Mail: ken.lynn.smith@eastlink.ca


Transferable Skills

 • Management experience in both Team and Small Business environments.
 • Well developed interpersonal skills.
 • Highly evolved communication skills, both written and verbal.
 • Critical thinking and applied knowledge skills.
 • Customer service experience


Technical Skills

 • A+ Certification
 • Networking concepts and infrastructure
 • IP addressing and subnetting
 • Routing protocols and LAN switching
 • Microsoft Operating systems (9x, XP, Server 2003)
 • Database concepts and management
 • Logic and Problem solving



Nova Scotia Community College - Truro Nova Scotia
Information Technology Diploma, Systems Management/Networking

 Cisco Networking Academy
 CCNA 1: Introduction to Networking
 CCNA 2: Routing Protocols and Concepts
 CCNA 3: LAN switching and Wireless
 CCNA 4: Accessing the WAN
 Fundamentals of Wireless LANs

Ryerson Polytechnical Institute - Toronto, ON
Computer Applications Technology

 This three year Diploma course allowed me to learn computer technology skills that would enable me to enter the Information Technology industry.


Work Experience

Cobequid Central Regional School Board - Truro, NS

Computer Technician
  Supporting hardware and software issues for all computer related inventory for the Regional School Board.

Melville Lodge - Halifax, NS

Maintenance Worker
 One of two maintenance staff responsible for all aspects of the physical plant in a 120 bed long term care facility.

Convergys - Truro, NS

Customer Service Representative
 Delivered support to Sprint customers at an inbound call center.

Rokest Farms - North Salem, NS

 Responsible for all aspects of planning, budgeting, and the execution of all tasks required in maintaining and growing a commercial beef farm.

Dataline - Toronto, ON

Software Services Manager
 Software Services Manager for Commercial Products. This position reported directly to the Vice-President of Marketing and was responsible for developing and maintaining all aspects of the applications our customers required to maintain their day-to-day business operations.